# Managed Service Providers

> Replace your clients' proprietary SaaS with open source, and spend the savings on services you sell.

- Web page: https://documentation.federated.computer/self-hosted/partners/managed-service-providers/

Federated Computer has the tools a managed service provider (MSP) needs to replace proprietary SaaS such as Google Workspace, Microsoft 365, Slack, and Salesforce with private, flexible, easy-to-use open source alternatives.

Much of what a client spends on per-seat software licenses goes to the software vendor, not to you. Moving that spend to open source leaves more of the client's budget for the services you provide: setup, training, first-line support, security, and backup.

## Why it works for MSPs

- **No per-seat licensing.** Each client gets their own Core with unlimited user accounts. You pay per Core, not per person, so a growing client doesn't mean growing license costs.
- **One private server per client.** Nothing is shared between Cores. Each client's data lives on its own virtual machine, which simplifies conversations about privacy and data location.
- **A familiar set of tools.** Email, calendars, file sharing, office documents, chat, video meetings, password management, CRM, project management, and more, all with one sign-in. See the [Software Library](https://documentation.federated.computer/self-hosted/software-library/).
- **Less maintenance for you.** Federated Computer keeps the software patched and up to date, so your team can focus on clients, not upgrades.

## What you do and what Federated Computer does

| | You | Federated Computer |
|---|---|---|
| Client relationship, pricing, and billing | ✓ | |
| Provisioning Cores for clients | ✓ (in the dashboard or through the API) | |
| Onboarding, training, and first-line support | ✓ | Optional, with the Customer Service add-on ($20/month per Core) |
| Managing each client's users and app access | ✓ (in Superpanel) | |
| Software updates and security patches | | ✓ |
| Health monitoring and automatic fixes | | Optional, with the Monitoring add-on ($10/month per Core) |
| Backups | | Optional, with the Backups add-on ($15/month per Core) |
| Technical support for you | | ✓ on Developer and Platform tiers |

## Running client Cores

Each client gets one Core. From your account you can:

- Provision and delete Cores, and see them all in one place. See [Provisioning a Core](https://documentation.federated.computer/self-hosted/cores/provisioning-a-core/).
- Attach add-ons to individual clients' Cores, so you can offer monitoring, backup, or end-user support as part of a higher service tier. See [Add-ons](https://documentation.federated.computer/self-hosted/plans-and-pricing/#add-ons).
- Give your own staff Admin or Member access to the account. See [User roles](https://documentation.federated.computer/self-hosted/account/user-roles/).
- Use Federated domains, or register custom domains for clients that want their own brand. See [Federated vs. custom domains](https://documentation.federated.computer/self-hosted/domains/federated-vs-custom-domains/).

Inside each Core, your technicians use Superpanel to add people, organize groups, and decide which applications each person can use.

## Services you can add on top

Because the software itself costs less, there is room in the client's budget for services such as:

- Migration from Google Workspace or Microsoft 365, including mail, files, and calendars.
- Staff training and help-desk support.
- Security services such as password management rollout, VPN access, and policy reviews.
- Backup monitoring and restore testing.
- Custom workflows that connect the applications, for example sending CRM contacts to a mailing list.

## Choosing a plan

You pay per installation, and each client Core is one installation. The Developer tier ($35 per installation per month) includes same-day technical support. If you'll run more than 100 installations within 3 months, the Platform tier ($10 per installation per month) adds white-label branding, one dashboard for all your installations, a rollout kickoff call, and an SLA. See the [tier comparison](https://documentation.federated.computer/self-hosted/plans-and-pricing/) for prices and worked examples.

## Next steps

1. [Create an account](https://documentation.federated.computer/self-hosted/how-to-start/signing-up/) and provision a Core on the Free tier for an internal test or a pilot client.
2. Email info@federated.computer to discuss migration support, bundles, or co-marketing.
3. Join the [Federated Builders community](https://documentation.federated.computer/self-hosted/support-and-services/#community) to compare notes with other partners.