Support and Services
Technical support by tier, end-user support, the community, and custom work from Federated.
Technical support
Technical support for you and your administrators depends on your tier:
| Tier | Technical support |
|---|---|
| Free | No human technical support. Use these guides and the community. |
| Developer | Human technical support, with same-day response |
| Platform | Human technical support in a shared Matrix channel, with response within 6 hours, plus a service level agreement |
To open a support request, use the Federated Computer support portal.
End-user support
The Customer Service add-on ($20/month per Core) lets the people using a Core get help from Federated directly, with onboarding, learning the software, and day-to-day questions. Turn it on for the Cores where you want it. See Plans and Pricing.
Community
Join the Federated Builders room on Matrix to talk with Federated staff and others running Federated Core. You need a Matrix account, which you can get from matrix.org or on your own Core.
Partners can also join regular partner discussions. Email partners@federated.computer to be invited.
Services
Federated can also do custom work for you. To discuss any of these, email info@federated.computer.
- Add an application to Federated Core. We integrate it with Core sign-in, storage, monitoring, and updates, so it works like the rest of the Software Library.
- Extend Federated Core. Add support for other authentication services or infrastructure software.
- Marketing and sales help. We have years of experience selling Federated Core to organizations of every size and can help you get started. Platform-tier accounts also get a kickoff call to plan their rollout.
- Build a solution for you. If you have an idea but not the team to build it, we can build it.