# Support and Services

> Technical support by tier, end-user support, the community, and custom work from Federated.

- Web page: https://documentation.federated.computer/self-hosted/support-and-services/

## Technical support

Technical support for you and your administrators depends on your tier:

| Tier | Technical support |
|---|---|
| Free | No human technical support. Use these guides and the community. |
| Developer | Human technical support, with same-day response |
| Platform | Human technical support in a shared Matrix channel, with response within 6 hours, plus a service level agreement |

To open a support request, use the [Federated Computer support portal](https://freescout.federated.computer/help/3593186542).

## End-user support

The **Customer Service** add-on ($20/month per Core) lets the people using a Core get help from Federated directly, with onboarding, learning the software, and day-to-day questions. Turn it on for the Cores where you want it. See [Plans and Pricing](https://documentation.federated.computer/self-hosted/plans-and-pricing/#add-ons).

## Community

Join the **Federated Builders** room on Matrix to talk with Federated staff and others running Federated Core. You need a Matrix account, which you can get from matrix.org or on your own Core.

[Join Federated Builders](https://matrix.to/#/#federatedbuilders:matrix.federated.computer)

Partners can also join regular partner discussions. Email partners@federated.computer to be invited.

## Services

Federated can also do custom work for you. To discuss any of these, email info@federated.computer.

- **Add an application to Federated Core.** We integrate it with Core sign-in, storage, monitoring, and updates, so it works like the rest of the Software Library.
- **Extend Federated Core.** Add support for other authentication services or infrastructure software.
- **Marketing and sales help.** We have years of experience selling Federated Core to organizations of every size and can help you get started. Platform-tier accounts also get a kickoff call to plan their rollout.
- **Build a solution for you.** If you have an idea but not the team to build it, we can build it.